Shift Leader #1927

FiveStar Careers • Bowling Green, KY

4d

About The Position

The Shift Leader partners with the store management team to learn and assist with overall store operations during an assigned shift, including customer service, food service, and marketing. The role assists in training and directing customer service representatives according to company policies and procedures while learning basic management duties.

Requirements

• Professional appearance and positive attitude.
• Must be at least 18 years old.
• Team player who is customer focused, honest, and hardworking.
• Excellent attendance.
• Basic computer skills.

Responsibilities

• Perform all customer service representative job responsibilities proficiently.
• Practice and promote the FiveStar treatment by creating a friendly atmosphere, meeting customer needs, and using suggestive selling.
• Partner with the FiveStar team to provide customer service in accordance with company policies and procedures.
• Assist with timely and thorough training of customer service representatives.
• Help educate the store team about policies and communications.
• Assist store management in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are followed.
• Partner with the store management team to ensure quality food operations.
• Follow up with store employees on communications, including emails, weekly and monthly specials, and companywide programs.
• Evaluate merchandising displays, pricing, and promotional signage.
• Educate store employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed