Shift Leader - 4377

Domino's Franchise•Springfield, VA

About The Position

The Shift Leader assists with the daily oversight, coordination, and execution of objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role supports the Manager on Duty and shift management while maintaining excellent service, product, and image standards and high customer satisfaction. The Shift Leader also performs customer-facing, food preparation, cash-handling, stocking, and cleaning tasks, and helps coordinate the team to ensure smooth operations.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interacting with management and customers and for taking and processing orders.
Ability to multitask and function in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen and take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Provide leadership support to the Manager on Duty and help manage the shift.
Maintain high customer-service standards during high-volume, fast-paced operations.
Communicate clearly and positively with management and team members, including communicating daily shift assignments.
Greet customers in person and by phone, take orders promptly and professionally, and provide information about menu items and specials.
Encourage repeat business through friendly interactions, customer appreciation, and appropriate upselling.
Oversee pre-close functions while maintaining service and food-quality standards.
Oversee front-of-house cash management, including counting down registers, tracking cash and coupons, and processing daily reports.
Follow back-of-house waste-tracking procedures and food- and labor-cost best practices.
Use point-of-sale computer systems for automated order taking and handle currency and credit transactions accurately.
Follow safe food-preparation, assembly, and presentation procedures.
Assist management with inventory control and stock ordering, and alert a supervisor to food shortages.
Resolve customer complaints promptly and professionally.
Cross-train and coordinate scheduling with team members to support seamless service.
Take initiative to complete additional tasks when scheduled duties are finished.
Assemble and fold boxes, and apply labels and promotional materials as needed.
Prepare pizzas and other menu items, measure ingredients, and prepare orders from written or verbal instructions, including several orders simultaneously.
Clean, stock, and restock workstations and display cases; transfer supplies and tools between storage and work areas; and pack, weigh, and label products as required.
Follow quality standards, principles, guidelines, and policies, and perform other duties as assigned.
Promote company policies and advocate for Team Washington.
Maintain appropriate attendance, communicate with coworkers, provide and receive feedback, serve as a resource, and cross-train to understand interactions with other departments.
Work with management to solve problems and offer suggestions, maintain an organized work area, and handle information confidentially.