Shift Leader

Planet Fitness•Beaufort, SC

12d

About The Position

The Shift Leader is a full-time position that leads peers and supports daily club operations. The role helps protect and maintain Planet Fitness’s Judgement Free Zone® while coaching team members to do the same. The Shift Leader guides peers through task completion and supports club priorities and KPI goals, with a focus on providing an exceptional member experience through consistent communication and interaction with the team. The role also supports members and guests throughout the club, handles membership and retail transactions, maintains cleanliness and safety, and promptly addresses member, facility, and maintenance concerns. Team members are expected to follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors, and work safely.

Requirements

Must be at least 18 years of age.
Proven background leading others.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to stand and move throughout the club continually during a shift.
Able to communicate continually in person or by phone during a shift.
Able to lift up to 75 pounds.
Able to work around toxic chemicals during a shift.
Able to perform frequent cleaning and sanitizing of equipment and facilities.
Able to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Guide peers to complete assigned tasks safely and efficiently.
Model outstanding member service and coach and inspire others to provide the same experience.
Support team members with elevated member concerns.
Greet members and guests as they enter and exit the club, assist with questions or concerns, and help them check in.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Conduct prospective-member calls and tours and assess membership needs.
Process retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean and sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas, quickly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.