Shift Leader

Dunkin' • West Chester, PA

12d • $14 - $16 • Onsite

About The Position

Shift Leaders support Dunkin’ operational standards and deliver exceptional guest experiences. They coach and support Crew Members throughout each shift, communicate goals, assign responsibilities, and motivate the team through recognition, feedback, and hands-on leadership. The role combines team leadership with preparing food and beverages, serving guests, and maintaining restaurant standards in a fast-paced environment. The position is with an independent Dunkin’ / Baskin-Robbins franchisee, People Capital Group LLC, rather than Dunkin’ Brands, Inc.

Requirements

• Ability to speak and read English fluently.
• Basic math and writing skills.
• Previous fast food or quick service restaurant experience.
• Strong guest focus and ability to anticipate needs and exceed expectations.
• Effective problem-solving and decision-making skills.
• Ability to build and lead effective teams, place people in appropriate roles, and celebrate shared success.
• Ability to consistently follow food safety and health guidelines precisely.

Responsibilities

• Support Crew Member training and development as directed by the General Manager or Assistant Manager.
• Communicate shift goals and hold team members accountable for performance.
• Model outstanding guest service and prioritize guests.
• Prepare food and beverages quickly and accurately.
• Assemble and package orders for dine-in, takeout, and drive-thru guests.
• Take orders and handle payments at the front counter or drive-thru, as applicable.
• Deliver positive, outstanding guest service.
• Keep workstations, equipment, and guest areas clean and organized.
• Stock and organize inventory and refrigerated areas.
• Communicate clearly with managers and teammates.
• Promote urgency so guest needs are met and issues are resolved promptly.
• Reinforce proper use of systems, tools, and procedures, and correct deficiencies as needed.
• Monitor quality, service, cleanliness, and safety standards throughout the shift.
• Ensure restaurant standards and marketing initiatives are executed properly.
• Enforce cleanliness, food safety, health, and security policies.
• Report equipment issues, provide performance feedback, and communicate improvement opportunities to management.
• Comply with restaurant, brand, and franchisee policies and procedures.

Benefits

• Competitive hourly pay.
• Employee discounts on food and beverages, including drinks during shifts.
• Employer-contributed medical, dental, and vision benefit options for eligible full-time employees.
• Benefits structure designed to support long-term stability and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed