Shift Leader

Planet Fitness•Manchester, NH

12d

About The Position

The Shift Leader is a full-time position that leads peers and supports daily business operations. The role helps protect and maintain Planet Fitness’s Judgement Free Zone® and coaches team members to do the same. The Shift Leader guides peers through task completion, supports club priorities and KPI goals, and helps provide an exceptional member experience through consistent communication and interaction with the team. The position includes assisting members and guests, handling membership and retail transactions, supporting sales goals, maintaining cleanliness and safety throughout the club, and promptly addressing facility or maintenance concerns. The Shift Leader also supports team members with elevated member concerns and escalates issues to a Manager as needed.

Requirements

Must be at least 18 years of age.
Proven background leading others.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to lift up to 75 pounds.
Able to stand and move continually throughout the club during a shift.
Able to communicate continually in person or by phone during a shift.
Able to bend, twist, and move into different positions to accomplish tasks.
Able to work with exposure to toxic chemicals and perform frequent cleaning and sanitizing.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Guide peers to complete assigned tasks safely and efficiently.
Model and coach behaviors that provide an outstanding member experience.
Support team members with elevated member concerns.
Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Make calls to prospective members and provide tours while assessing membership needs.
Execute retail transactions accurately and drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas to address safety, policy, and cleanliness concerns promptly.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.