Shift Leader

Dunkin' • Philadelphia, PA

13d • $13 - $15 • Onsite

About The Position

Shift Leaders help deliver Dunkin’ operational standards and exceptional guest experiences. They coach and support Crew Members during each shift, set goals, assign responsibilities, and motivate the team through recognition, feedback, and hands-on leadership. The role includes food and beverage preparation, order assembly, taking orders and payments, guest service, and maintaining clean, organized work areas.

Shift Leaders monitor quality, service, cleanliness, and safety standards; reinforce proper use of systems and procedures; and ensure restaurant standards and marketing initiatives are followed. They communicate with managers and teammates, report equipment issues and improvement opportunities, and help ensure guest needs are met promptly. This position is with a Dunkin’ / Baskin-Robbins franchisee, which is an independent employer.

Requirements

• Ability to speak and read English fluently.
• Basic math and writing skills.
• Previous experience in fast food or quick service restaurants is required.
• Strong guest focus and ability to anticipate needs and exceed expectations.
• Effective problem-solving and decision-making skills.
• Ability to build and lead effective teams by placing people in appropriate roles and celebrating shared success.
• Ability to consistently follow food safety and health guidelines precisely.

Responsibilities

• Support Crew Member training and development as directed by the General Manager or Assistant Manager.
• Communicate shift goals and hold team members accountable for performance.
• Model outstanding guest service and prioritize guests.
• Prepare food and beverages quickly and accurately.
• Assemble and package orders for dine-in, takeout, and drive-thru guests.
• Take orders and handle payments at the front counter or drive-thru, as applicable.
• Provide outstanding guest service with a positive attitude.
• Keep workstations, equipment, and guest areas clean and organized.
• Stock and organize inventory and refrigerated areas.
• Communicate clearly with managers and teammates.
• Promote urgency in meeting guest needs and resolving issues promptly.
• Reinforce proper use of systems, tools, and procedures, correcting deficiencies as needed.
• Monitor quality, service, cleanliness, and safety standards throughout the shift.
• Ensure restaurant standards and marketing initiatives are executed properly.
• Enforce cleanliness, food safety, health, and security policies.
• Report equipment issues, share performance feedback, and communicate improvement opportunities to management.
• Comply with restaurant, brand, and franchisee policies and procedures.

Benefits

• Competitive hourly pay.
• Employee discounts on food and beverages, including drinks during shifts.
• Employer-contributed medical, dental, and vision benefit options for eligible full-time employees.
• Benefits structure designed to support long-term stability and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed