Shift Leader

Dunkin' • Downingtown, PA

12d • $14 - $16 • Onsite

About The Position

Shift Leaders play a key role in delivering Dunkin’ operational standards and creating exceptional guest experiences. They coach and support Crew Members throughout each shift, set goals, assign responsibilities, and motivate the team through recognition, feedback, and hands-on leadership.

The position is with a Dunkin’ / Baskin-Robbins franchisee, an independent business owner responsible for its employees, wages, and benefits. If hired, the franchisee will be the employee’s employer.

Requirements

• Ability to speak and read English fluently.
• Basic math and writing skills.
• Previous experience in fast food or quick service restaurants.
• Strong guest focus and ability to anticipate needs and exceed expectations.
• Effective problem-solving and decision-making skills.
• Ability to build and lead effective teams, assign people to appropriate roles, and celebrate shared success.
• Ability to consistently follow food safety and health guidelines precisely.

Responsibilities

• Support Crew Member training and development as directed by the General Manager or Assistant Manager.
• Communicate shift goals and hold team members accountable for performance.
• Model outstanding guest service and prioritize guests.
• Prepare food and beverages quickly and accurately.
• Assemble and package orders for dine-in, takeout, and drive-thru guests.
• Take orders and handle payments at the front counter or drive-thru, as applicable.
• Keep workstations, equipment, and guest areas clean and organized.
• Stock and organize inventory and refrigerated areas.
• Communicate clearly with managers and teammates.
• Maintain urgency in meeting guest needs and resolving issues promptly.
• Reinforce proper use of systems, tools, and procedures, correcting deficiencies as needed.
• Monitor quality, service, cleanliness, and safety standards throughout the shift.
• Ensure restaurant standards and marketing initiatives are executed properly.
• Enforce cleanliness, food safety, health, and security policies.
• Report equipment issues, share performance feedback, and communicate improvement opportunities to management.
• Comply with restaurant, brand, and franchisee policies and procedures.

Benefits

• Competitive hourly pay.
• Employee discounts on food and beverages, including drinks during shifts.
• Employer-contributed medical, dental, and vision benefit options for eligible full-time employees.
• Benefits structure designed to support long-term stability and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed