Shift Leader

Royal Farms•Port Royal, VA

About The Position

The Shift Leader is a part-time leadership role responsible for the complete operations of the store while on duty. They act as the Person in Charge unless a more senior-level manager is present and make recommendations to the store management team regarding store concerns or opportunities. The Shift Leader supports store management with customer service, product availability, food service programs, safety, shift management, and vendor care to help ensure customer satisfaction, maximize sales, control costs, and achieve established goals. The role oversees shift operations, coaches team members, supports sales and customer service, and maintains compliance with company procedures and safety requirements. The Shift Leader also helps ensure food and beverage programs are executed, maintains food quality and store cleanliness, and reports equipment or facility maintenance issues. They supervise all store employees in the absence of a senior leader and perform other duties as assigned.

Requirements

Must be at least 18 years old.
Must have a high school diploma or GED.
Must possess strong written, verbal, and interpersonal communication skills.
Must possess strong supervisory and organizational skills.
Demonstrated strong leadership skills.
Must be able to encourage, inspire, and develop team members.
Must be able to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
Must have flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.
Must become Food Safety Certified within required timeframes and maintain certification thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD, or Laurel, DE.
Must wear slip-resistant shoes while on duty.

Nice To Haves

Minimum of 1 year of food service or retail management experience.
Internal candidates should be employed for at least 90 days.
A current ANSI-approved Food Safety Manager Certification.
Basic business math, accounting, computer, analytical, and decision-making skills.

Responsibilities

Ensure every customer receives outstanding service in a friendly environment, maintaining customer-service standards and product knowledge.
Coach and support team members in delivering consistent, friendly, and knowledgeable service.
Develop awareness of current products, marketing programs, promotions, strategies, and initiatives, and educate retail team members.
Oversee shift operations as Person in Charge when a more senior leader is not present, coordinate team responsibilities, and address operational needs.
Perform shift tasks including POS transactions, vendor check-in, and adherence to cash-control standards.
Ensure team members and self comply with policies, procedures, and safety requirements, and follow safety and security procedures to protect people and company assets.
Ensure food service and beverage programs are executed, including ordering, production planning, product handling, and product appearance.
Maintain standards for food quality and safety, merchandising, customer service, speed of service, and store cleanliness.
Complete store side work such as cleaning, dusting, sweeping, mopping, and emptying trash.
Maintain a clean and organized work area and report maintenance issues or hazards through appropriate channels.
Complete assigned tasks with attention to detail and follow Royal Farms safety, security, and operational procedures.
Uphold the company mission, core values, and brand standards through integrity, accountability, and operational excellence.
Supervise all store employees in the absence of a senior leader.
Perform other projects or duties as assigned.