Shift Leader Trainee

ABC Fine Wine & Spirits•Pensacola, FL

3d•Onsite

About The Position

Shift Leader Trainees are hired and trained to move into the Shift Leader role, typically within 90 days. The position supports increased wine and spirits sales through personalized service for Guests and Team Members and helps oversee store operations while training to serve as Manager on Duty. The role involves customer service, point-of-sale transactions and cash handling, staff coaching, store maintenance, product merchandising, and receiving deliveries. Team Members are expected to maintain regular, predictable onsite attendance and remain onsite for their scheduled shifts. The position requires a flexible schedule, including nights, weekends, and holidays as business needs demand. Physical demands include standing and moving for extended periods, bending, lifting, twisting, carrying items up to 40 pounds, occasional overhead lifting, and using ladders or step stools. The work environment includes moderate noise, occasional outdoor weather exposure, refrigerated areas, cleaning supplies, and elevated locations. Vision tasks include inspecting labels and displays and responding to visual cues.

Requirements

Must be at least 21 years of age.
High School Diploma or GED.
At least 6 months of proven experience and/or training in a management or leadership role; at least 2 years of education from a college or technical school in Business Management or a related field; or an equivalent combination of education and experience.
Ability to work a flexible schedule, including nights, weekends, and holidays as business needs demand.
Regular and predictable onsite attendance and presence at the workplace for the duration of scheduled shifts.
Ability to stand and move for extended periods, up to 8 hours or more.
Ability to bend, lift, and twist; frequently lift or transport up to 40 pounds; and occasionally lift overhead and use ladders or step stools.
Ability to inspect product labels, signage, and displays and respond to visual cues.

Responsibilities

Serve as Manager on Duty in training, open and close the store, and assist the Store Manager and Assistant Manager with store operations.
Greet each Guest and provide prompt, friendly, engaging service.
Operate a Point-of-Sale terminal, process transactions, handle cash and other forms of tender, apply coupons or discounts according to company procedures, and perform opening and closing reconciliation.
Keep current with required training, company policies, and product knowledge.
Train, coach, and direct sales associates while acting as Manager on Duty in training.
Maintain clean, safe, and organized sales-floor, stockroom, Team Member, and customer-facing areas.
Sweep and remove debris inside and outside the store, collect shopping carts, empty trash, and routinely clean restrooms.
Wrap ABC products, assemble custom gift baskets, and provide carryout service as needed.
Unload and put away weekly truck deliveries.
Merchandise and display products on shelves and in beer coolers according to Operational Guidelines, restocking from stockrooms as needed.
Perform other tasks and projects assigned by store management.