Shift Leader Trainee

ABC Fine Wine & Spirits•Wildwood, FL

7d•Onsite

About The Position

Shift Leader Trainees are hired and trained to move into the Shift Leader role, typically within 90 days. The role supports increased wine and spirits sales by providing personalized service to Guests and Team Members and assisting with store operations. Trainees serve as Manager on Duty while in training, open and close the store, and assist the Store Manager and Assistant Manager with oversight of store operations. The position requires regular, predictable onsite attendance for scheduled shifts. The schedule must be flexible to include nights, weekends, and holidays as business needs demand. Work involves extended periods of standing and moving, frequent lifting and merchandise handling, occasional use of ladders, and exposure to outdoor conditions, cleaning supplies, refrigerated areas, and moderate workplace noise.

Requirements

Must be at least 21 years of age.
High school diploma or GED.
At least 6 months of proven experience and/or training in a management or leadership role; or at least 2 years of college or technical-school education in Business Management or a related field; or an equivalent combination of education and experience.
Ability to work a flexible schedule, including nights, weekends, and holidays as business needs demand.
Maintain regular and predictable onsite attendance and remain onsite for the duration of scheduled shifts.
Ability to stand and move about for extended periods, up to 8 hours or more.
Frequently bend, lift, and twist to move products and assist with merchandising.
Frequently lift and/or transport up to 40 lbs. throughout the store and stockroom.
Occasionally lift overhead and use ladders or step stools to access merchandise at varying heights.
Frequently move between the sales floor, stockroom, and exterior store areas.
Frequently visually inspect product labels, signage, and displays and respond to visual cues such as Guest gestures, product placement, and safety hazards.
Occasionally work in or with elevated locations and tools, including ladders and stockroom areas; encounter outdoor weather, fumes or airborne particles from cleaning supplies, and refrigerated temperatures of 32–41°F when stocking or retrieving products.
Work in a continuously moderate-noise environment.

Responsibilities

Serve as Manager on Duty in training, open and close the store, and assist the Store Manager and Assistant Manager in overseeing store operations.
Greet each Guest upon entry and provide prompt, friendly, and engaging service throughout the visit.
Operate a Point-of-Sale terminal, process transactions, handle cash and other forms of tender, apply coupons or discounts according to company procedures, and complete opening and closing functions including reconciliation.
Stay current on required training, company policies, and product knowledge to support compliance and provide an informed Guest experience.
Train, coach, and direct sales associates while acting as Manager on Duty in training, promoting customer service and adherence to store operating procedures.
Maintain a clean, safe, and organized store, including the sales floor, stockroom, Team Member areas, restrooms, and customer-facing spaces.
Sweep and remove debris inside the store and in exterior areas such as parking lots and walkways; collect shopping carts; empty trash; and perform routine restroom cleaning.
Wrap ABC products, assemble custom gift baskets, and provide carryout service when needed.
Unload and put away weekly truck deliveries.
Merchandise and display products on store shelves and in beer coolers according to Operational Guidelines, restocking from stockrooms as needed.
Perform other tasks and projects assigned by store management.