Shift Leader Trainee Kestrel Station Popeyes

Ambrosia QSR • Vancouver, WA

5d • $18 - $19 • Onsite

About The Position

The Shift Leader role at Ambrosia QSR is a variable-hour position responsible for overseeing designated shifts and supporting daily restaurant operations. After certification, Shift Leaders manage assigned time periods, ensuring guest satisfaction, team coordination, and successful execution of restaurant initiatives. During peak hours, they work at the front of the restaurant and lead the team in providing a high-quality guest experience. Shift Leaders are proficient in team member roles and responsibilities, and manage operations in the absence of a General Manager. Responsibilities may vary based on the needs of the specific restaurant.

The work environment is fast-paced, high-energy, and dynamic. The role requires multitasking and organization under pressure, collaboration with team members, and frequent customer interaction. The restaurant includes indoor and outdoor areas; employees may need to stand, walk, and move throughout a shift. Safety and cleanliness are priorities, and flexibility to work nights, weekends, and some holidays is required.

Required personal protective equipment includes oil- and heat-resistant boots, gloves, an apron, and a face shield for fryer filtering; heat-resistant gloves for fryer filtering; cut-resistant gloves for slicing equipment; oven mitts for ovens; and broiler gloves for ovens.

Requirements

• High school diploma or equivalent.
• ServSafe training and certificate.
• Prior experience with a POS system.
• Authorized to work in the United States.
• Must be at least 18 years of age.
• Comply with training required by local, state, and federal laws and company policies.
• Excellent verbal and written communication skills.
• Hands-on leadership approach focused on team development and growth.
• Ability to work with, coach, and develop a diverse group of people with different backgrounds and strengths.
• Demonstrate the Cultural Foundations of Energy, Engagement, Empathy, and Execution in interactions with internal and external stakeholders.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Ability to stand, walk, and move throughout the shift and multitask in a fast-paced environment.

Responsibilities

• Train and develop staff using established training plans and systems to achieve targeted goals.
• Ensure employees take required breaks and comply with minor work limitations; prevent employees from working if they show signs of illness or are unfit for duty.
• Promptly report employee concerns or complaints to the General Manager and Human Resources.
• Provide exceptional guest service, resolve concerns professionally, and conduct routine walkthroughs of the restaurant, parking lot, restrooms, and dining areas while engaging with guests.
• Manage guest concerns and complaints in the absence of upper management and promote a guest-first approach.
• Uphold company policies against harassment, discrimination, and retaliation, and promptly report related concerns to the General Manager and Human Resources.
• Maintain a professional appearance, follow hygiene and food safety protocols, and notify management promptly when unable to work a scheduled shift due to illness.
• Oversee compliance with food safety regulations and restaurant safety procedures, and maintain daily food safety and operational standards.
• Ensure staff are trained and prepared for promotions and limited-time offers.
• Use a headset to monitor team interactions with guests and provide praise, coaching, or redirection as needed.
• Identify and troubleshoot basic equipment maintenance issues, and immediately report malfunctioning or unsafe equipment.
• Communicate effectively with the General Manager and other leadership, and actively work in front-of-house operations to support team members and guest service.
• Ensure food orders, specialty drinks, and desserts follow company recipes and brand standards and are accurately entered into the POS system.
• Prepare shifts by positioning team members to meet sales demand and managing waste and prep systems to control costs.
• Use equipment, small wares, and products as intended, and enforce proper use of employee safety equipment.
• Follow company cash-handling policies and procedures to ensure accuracy, security, and compliance.

Benefits

• Medical coverage through United Healthcare and Kaiser.
• Flexible Spending Accounts for medical, limited dental and vision, and dependent day care.
• Sick time accrual of one hour for every 30 hours worked, with no waiting period.
• Direct deposit.
• 401(k) and Roth retirement savings plans for employees age 20 or above.
• Flexible scheduling.
• Growth opportunities.
• Complimentary meal for each shift worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED