Shift Leader Trainee

ABC Fine Wine & Spirits•Hudson, FL

3d•Onsite

About The Position

Shift Leader Trainees are hired and trained to move into the role of Shift Leader, typically within 90 days. The role supports increased wine and spirits sales by providing personalized service to Guests and Team Members and assisting with store operations. Trainees serve as Manager on Duty in training, open and close the store, and assist the Store Manager and Assistant Manager in overseeing operations. The position includes customer service, point-of-sale transactions and cash handling, training and directing sales associates, maintaining store cleanliness and safety, receiving and merchandising products, and performing property upkeep. The role requires regular, predictable onsite attendance and the ability to work a flexible schedule, including nights, weekends, and holidays as business needs demand. The work involves extended periods of standing and moving, lifting and carrying merchandise, and occasional outdoor, refrigerated, and elevated work conditions.

Requirements

Must be at least 21 years of age.
High School Diploma or GED.
At least 6 months of proven experience and/or training in a management or leadership role; or at least 2 years of education from a college or technical school in Business Management or a related field; or an equivalent combination of education and experience.
Ability to work a flexible schedule, including nights, weekends, and holidays as business needs demand.
Maintain regular and predictable onsite attendance and remain onsite for the duration of scheduled shifts.
Ability to stand and move for extended periods, up to 8 hours or more.
Frequently bend, lift, and twist to move product and assist with merchandising.
Frequently lift and/or transport up to 40 lbs. throughout the store and stockroom.
Ability to occasionally lift overhead and use ladders or step stools.
Ability to visually inspect product labels, signage, and displays and respond to visual cues such as Guest gestures, product placement, and safety hazards.

Responsibilities

Serve as Manager on Duty in training, open and close the store, and assist the Store Manager and Assistant Manager in overseeing store operations.
Greet each Guest upon entry and provide prompt, friendly, engaging service throughout the visit.
Operate a Point-of-Sale terminal and process transactions, including accurate cash handling, accepting other forms of tender, and applying coupons or discounts according to company procedures.
Perform opening and closing functions, including reconciliation.
Stay current on required training, company policies, and product knowledge to ensure compliance and provide an informed Guest experience.
Train, coach, and direct sales associates when acting as Manager on Duty in training, promoting exceptional customer service and adherence to store procedures.
Maintain a clean, safe, and organized store, including the sales floor, stockroom, Team Member areas, restrooms, and other customer-facing spaces.
Sweep and remove debris inside the store and in exterior areas, collect shopping carts, empty trash, and perform routine restroom cleaning.
Wrap ABC products, assemble custom gift baskets, and provide carryout service as needed.
Unload and put away weekly truck deliveries.
Merchandise and display products on store shelves and in beer coolers according to Operational Guidelines, restocking from stockrooms as needed.
Perform other tasks and projects assigned by store management.