Shift Leader Trainee

ABC Fine Wine & Spirits•Naples South, FL

2d•Onsite

About The Position

Shift Leader Trainees are hired and trained to move into the role of Shift Leader, typically within 90 days. The role supports increased wine and spirits sales by delivering personalized service to Guests and Team Members, and by assisting with store operations. Trainees serve as Manager on Duty while in training, open and close the store, and assist the Store Manager and Assistant Manager. The position requires regular, predictable onsite attendance and the ability to work a flexible schedule, including nights, weekends, and holidays as business needs demand. The work includes customer service, point-of-sale transactions and cash handling, associate training and direction, merchandising, delivery handling, store cleaning, and property upkeep. Physical tasks include prolonged standing and movement, frequent bending, lifting and twisting, and lifting or transporting up to 40 pounds. The work environment may include outdoor weather, cleaning-supply fumes or particles, refrigerated cooler temperatures, elevated work areas, and moderate noise.

Requirements

Must be at least 21 years of age.
High School Diploma or GED.
At least 6 months of proven experience and/or training in a management or leadership role; or at least 2 years of college or technical-school education in Business Management or a related field; or an equivalent combination of education and experience.
Ability to work a flexible schedule, including nights, weekends, and holidays as business needs demand.
Maintain regular and predictable onsite attendance and remain onsite for the duration of scheduled shifts.
Ability to meet the stated physical requirements, with or without accommodations, including standing and moving for up to 8 hours or more, frequent bending/lifting/twisting, and lifting or transporting up to 40 pounds.

Responsibilities

Serve as Manager on Duty in training, open and close the store, and assist the Store Manager and Assistant Manager in overseeing store operations.
Greet each Guest and provide prompt, friendly, engaging service throughout their visit.
Operate a Point-of-Sale terminal; process transactions, accurately handle cash, accept other forms of tender, apply coupons and discounts according to company procedures, and perform opening and closing functions including reconciliation.
Stay current on required training, company policies, and product knowledge.
Train, coach, and direct sales associates when acting as Manager on Duty in training, promoting customer service and adherence to store procedures.
Maintain a clean, safe, and organized store, including the sales floor, stockroom, Team Member areas, restrooms, and other customer-facing spaces.
Sweep and remove debris inside the store and in exterior areas, collect shopping carts, empty trash, and perform routine restroom cleaning.
Wrap ABC products, assemble custom gift baskets, and provide carryout service when needed.
Unload and put away weekly truck deliveries.
Merchandise and display products on store shelves and in beer coolers according to Operational Guidelines, restocking from stockrooms as needed.
Perform other tasks or projects assigned by store management.