Shift Leader Trainee

ABC Fine Wine & Spirits•Lake Worth, FL

2d•Onsite

About The Position

Shift Leader Trainees are hired and trained to move into the Shift Leader role, typically within 90 days. They help increase store wine and spirits sales by providing personalized service to Guests and Team Members. The role serves as Manager on Duty in training and supports the Store Manager and Assistant Manager in overseeing store operations. It includes customer service, point-of-sale transactions, opening and closing procedures, staff coaching, store upkeep, delivery handling, and merchandising. The position requires regular, predictable onsite attendance for the duration of scheduled shifts and the ability to work a flexible schedule, including nights, weekends, and holidays as business needs demand. Physical demands include extended standing and movement, frequent bending, lifting and twisting, lifting or transporting up to 40 pounds, occasional overhead lifting and ladder use, and regularly moving between the sales floor, stockroom, and exterior areas. The work environment includes moderate noise, occasional outdoor weather exposure, cleaning-supply fumes or airborne particles, and refrigerated temperatures of 32–41°F when working in the cooler. ABC describes itself as a family-owned, growth-oriented organization. Its mission is to make everyday celebrations better while enriching the lives of team members and contributing to organizations that benefit families in the communities it serves. ABC is an equal-opportunity employer committed to a workplace free from harassment and discrimination, and it is an alcohol-free, drug-free workplace.

Requirements

Must be at least 21 years of age.
High school diploma or GED.
At least 6 months of proven experience and/or training in a management or leadership role; alternatively, at least 2 years of education from a college or technical school in Business Management or a related field; or an equivalent combination of education and experience.
Ability to work a flexible schedule, including nights, weekends, and holidays as business needs demand.
Maintain regular and predictable onsite attendance and remain onsite for the duration of scheduled shifts.

Responsibilities

Serve as Manager on Duty in training, open and close the store, and assist the Store Manager and Assistant Manager in overseeing store operations.
Greet each Guest upon entry and provide prompt, friendly, and engaging service throughout the visit.
Operate a Point-of-Sale terminal to process transactions, handle cash accurately, accept other forms of tender, and apply coupons or discounts according to company procedures; perform opening and closing functions, including reconciliation.
Stay current on required training, company policies, and product knowledge to ensure compliance and provide an informed, high-quality Guest experience.
Train, coach, and direct sales associates while acting as Manager on Duty in training, promoting exceptional service and adherence to store procedures.
Maintain a clean, safe, and organized store, including the sales floor, stockroom, Team Member areas, restrooms, and other customer-facing spaces.
Help maintain the property by sweeping and removing debris inside and outside the store, collecting shopping carts, emptying trash, and routinely cleaning restrooms.
Wrap ABC products, assemble custom gift baskets, and provide carryout service when needed.
Unload and put away weekly truck deliveries; merchandise and display products on shelves and in beer coolers according to Operational Guidelines, and restock from stockrooms as needed.
Perform other tasks and projects assigned by store management.