Shift Leader Trainee
About The Position
Shift Leader Trainees are hired and trained to move into the Shift Leader role, typically within 90 days. The position supports increased store wine and spirits sales by providing personalized service to Guests and Team Members. Trainees serve as Managers on Duty while in training, help oversee store operations, and perform customer service, transaction processing, merchandising, cleaning, and delivery tasks. The role requires regular, predictable onsite attendance for the duration of scheduled shifts. Work may involve standing and moving for extended periods, lifting and transporting products, using ladders or step stools, working in refrigerated areas, and occasional exposure to outdoor weather and cleaning-product fumes. The organization describes itself as family-owned and growth-oriented, with a mission to improve everyday celebrations, enrich Team Members’ lives, and contribute to organizations benefiting families in the communities it serves.
Requirements
- Must be at least 21 years old.
- High School Diploma or GED.
- At least 6 months of proven experience and/or training in a management or leadership role; or at least 2 years of college or technical-school education in Business Management or a related field; or an equivalent combination of education and experience.
- Ability to work a flexible schedule, including nights, weekends, and holidays, as business needs require.
- Regular and predictable onsite attendance.
- Ability to stand and move for extended periods, up to 8 hours or more.
- Ability to bend, lift, twist, and frequently lift or transport up to 40 pounds.
- Ability to occasionally lift overhead and use ladders or step stools.
- Ability to visually inspect product labels, signage, and displays and respond to visual cues.
Responsibilities
- Serve as Manager on Duty in training, open and close the store, and assist the Store Manager and Assistant Manager with store operations.
- Greet each Guest and provide prompt, friendly, engaging service throughout their visit.
- Operate a Point-of-Sale terminal, process Guest transactions, handle cash and other tender, apply coupons or discounts according to company procedures, and complete opening and closing reconciliation.
- Stay current on required training, company policies, and product knowledge.
- Train, coach, and direct sales associates while acting as Manager on Duty in training, promoting customer service and adherence to operating procedures.
- Maintain a clean, safe, and organized store, including the sales floor, stockroom, Team Member areas, restrooms, and other customer-facing spaces.
- Sweep and remove debris inside the store and in exterior areas, collect shopping carts, empty trash, and perform routine restroom cleaning.
- Wrap ABC products, assemble custom gift baskets, and provide carryout service as needed.
- Unload and put away weekly truck deliveries.
- Merchandise and display products on store shelves and in beer coolers according to Operational Guidelines, and restock from stockrooms as needed.
- Perform other tasks and projects assigned by store management.
- Report to work as scheduled and remain onsite for the duration of shifts.
Benefits
- Paid vacation and paid time off.
- Tuition reimbursement.
- ABC University wine, spirits, beer, and cigar training.
- Wellness-based health insurance for individuals and families.
- Dental and vision plans.
- Company-matched 401(k) program.
- Employee discounts on wine and spirits.
- Employee Assistance Program (EAP).
- Pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
