Shift Lead
About The Position
The Shift Lead supports store operations by opening and closing the store in the absence of store management. This includes starting required systems, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role provides customer service, carries out register and cash-handling tasks, and helps maintain store readiness, inventory accuracy, pricing, merchandising, and compliance. The Shift Lead coaches and assists team members, communicates assigned tasks when management is absent, and serves as a liaison between management and non-management staff. The role also reports disciplinary issues and customer complaints to management, attends requested training, and completes other assignments as directed.
Requirements
- One year of prior leadership, supervisory, or retail key holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control is preferred.
- Obtain and maintain valid PTCB certification or a pharmacy license as required by state.
Responsibilities
- Open and close the store without management as necessary, including required system start-ups, cash handling, preparing the floor and stockroom, and opening the back door for deliveries.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and requests for register change.
- Deliver a distinctive customer experience by greeting and assisting customers and patients, resolving issues, answering questions, and modeling customer-service best practices.
- Hold store keys and take responsibility for opening and closing the store as needed.
- Assist and coach team members with warehouse and vendor ordering, including creating, reviewing, and receiving orders and opening the back door for deliveries.
- Register sales and maintain related records, including scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
- Assist management in evaluating and developing promotional, seasonal, and other displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across departments, the stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Handle basic department pricing and daily price changes; ensure pricing signage is accurate and complete required pricing tasks related to local regulations or regulatory compliance programs.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments, as needed or requested.
- Help maintain a clean, neat, orderly store, and request store or system repairs when required or requested.
- Assist with food separation and product placement according to policy; rotate consumable stock using first in, first out, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Assist at the pharmacy out window when requested.
- Ensure compliance with state and local laws governing regulated products, including alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is absent, acting as a liaison between management and non-management staff.
- Report disciplinary issues and customer complaints to management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
