Shift Lead

Walgreens•Oklahoma City, OK

6d•$18 - $23

About The Position

The Shift Lead supports store operations and customer experience, opening and closing the store in the absence of store management. The role handles required system start-ups and cash procedures, prepares the sales floor and stock room for the business day, and opens the back door for deliveries. The Shift Lead also models and delivers a distinctive, helpful customer experience and serves as a liaison between management and non-management team members when store management is not present. The position assists with daily operational tasks, including cash register transactions, ordering and deliveries, inventory accuracy, pricing, merchandising, bookkeeping, maintenance, product rotation, and regulatory compliance. The Shift Lead may assist at the pharmacy out window and completes training and other assignments as requested. Compensation depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or a pharmacy license, as required by state.

Responsibilities

Open and close the store in the absence of store management, including system start-ups, cash handling, preparing the floor and stock room, and opening the back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for registers.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices for team members.
Hold store keys and open or close the store without management when necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders and opening the back door for deliveries.
Register sales and account for scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with order exceptions and reverse logistics, including 1506, returns, and empty packages.
Assist in evaluating and developing displays, including promotional, seasonal, super-structure, and sale merchandise; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Perform basic department pricing and daily price changes, maintain proper signage, and complete related pricing tasks accurately and on time, including those required by local regulations or compliance programs.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed or requested.
Help maintain clean, neat, orderly interior and exterior store conditions, and request store or system repairs when appropriate.
Help separate food items and place products according to policy; rotate consumable stock using first-in, first-out practices and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws concerning regulated products such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent.
Report disciplinary issues and customer complaints to management.