Shift Lead

Walgreens•Warner Robins, GA

13d•$18 - $23

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store in the absence of store management. This includes completing required system start-ups and cash-handling tasks, preparing the sales floor and stockroom for business, and opening the store’s back door for deliveries. The role handles transactions and cash activities such as product returns, order voids, customer refunds, cash drops, and providing change to registers. The Shift Lead provides a distinctive and positive customer experience, supports and coaches team members, and communicates assigned tasks when store management is not present. The position also assists with inventory, ordering, merchandising, pricing, bookkeeping, store maintenance, and compliance with company policies and applicable laws. The Shift Lead attends requested training and completes assigned tasks.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or pharmacy license as required by the state.

Responsibilities

Open and close the store without management as needed, including required system start-ups, cash handling, and preparing the sales floor and stockroom for the business day.
Open the store’s back door for deliveries and assist with vendor deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices with team members, including Walgreens service traits and interpersonal habits.
Hold store keys and open and close the store without management as necessary.
Assist with and coach team members on warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales accurately and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including 1506, returns, and empty packages.
Assist with evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities in departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, maintain proper signage, and complete pricing tasks required by local regulations or compliance programs accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed or requested.
Help maintain clean, neat, orderly interior and exterior store conditions; request store or system repairs when appropriate.
Assist with separating food items and placing products according to policy; rotate consumable stock using first-in, first-out and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the Pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present, serving as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.