Shift Lead

Walgreens•Kenner, LA

About The Position

The Shift Lead supports store operations and customer service, opening or closing the store in the absence of store management. This includes starting required systems, handling cash, preparing the sales floor and stockroom, and opening the back door for deliveries. The role holds store keys and may assist at the pharmacy out window as requested. The Shift Lead helps maintain inventory accuracy, pricing, displays, store cleanliness, and compliance with company policies and applicable laws. The role also coaches team members, communicates assigned tasks when management is absent, and reports customer complaints and disciplinary issues to management. The position requires completing assigned training and other tasks.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license as required by the state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, including completing system start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the store’s back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops, and register change requests.
Provide a distinctive and positive customer experience by greeting and assisting customers and patients, resolving issues, and modeling service best practices.
Hold store keys and operate the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Help evaluate and develop promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Complete basic department pricing and daily price changes, maintain proper signage, and complete related regulatory pricing tasks accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment, as needed.
Help maintain clean, neat, and orderly interior and exterior store conditions and request repairs as required.
Help separate and place food products according to policies and procedures; rotate consumable stock using first-in, first-out practices and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws governing regulated products, such as alcohol and tobacco.
Conduct bag checks for team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent and report disciplinary issues and customer complaints to management.