Shift Lead

Walgreens•Tyler, TX

6d•$18 - $23

About The Position

The Shift Lead helps run store operations when store management is absent, including opening and closing the store, handling cash and transactions, preparing the sales floor and stockroom, and receiving deliveries. The role provides customer service, supports and coaches team members, maintains inventory and pricing accuracy, and helps ensure the store meets company policies and applicable regulations. The Shift Lead communicates assigned tasks between management and non-management team members, reports disciplinary issues and customer complaints to management, attends training, and completes requested learning modules and other assignments.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Obtain and maintain valid PTCB certification or a pharmacy license when required by state.

Responsibilities

Open and close the store in the absence of store management, complete required system start-ups and cash handling, and ensure the floor and stockroom are ready for business.
Open the store's back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for registers.
Provide a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, and answering questions.
Model and share customer-service best practices with team members.
Hold store keys and open or close the store without management when necessary.
Assist and coach team members in the warehouse and vendor ordering process, including creating, reviewing, and receiving orders.
Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist management in evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Complete basic department pricing and daily price changes, ensure proper signage, and complete related regulatory pricing tasks accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
Help maintain clean, neat, and orderly interior and exterior store conditions and request repairs when needed.
Help separate food items and place products according to policy; rotate consumable stock using first-in, first-out and restock outs.
Use store systems and equipment effectively.
Assist at the pharmacy out window when requested.
Ensure compliance with state and local laws concerning regulated products such as alcohol and tobacco.
Conduct bag checks for team members before they leave the store.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present.
Report disciplinary issues and customer complaints to management.