Shift Lead

Walgreens • South Elgin, IL

13d • $18 - $23

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store in the absence of store management. This includes completing required system start-ups and cash handling, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role handles transactions and related activities such as product returns, order voids, customer refunds, cash drops, and providing change to registers.

The Shift Lead models a distinctive and welcoming customer experience, assists customers and patients, resolves issues, and coaches team members on service practices. The role also helps coordinate ordering and deliveries, register and inventory accuracy, pricing, displays, resets, outdate procedures, bookkeeping, maintenance, product rotation, and compliance with applicable laws and company procedures. The Shift Lead may assist at the pharmacy out window when requested and communicates assigned tasks and issues between management and team members.

The position requires one year of prior leadership, supervisory, or retail key-holder experience and fluency in reading, writing, and speaking English, except in Puerto Rico. Preferred qualifications include knowledge of store inventory control and the required PTCB certification or pharmacy license when required by state. Compensation depends on factors including geography, skills, education, and experience; the role remains open until filled. Benefits information is available through Walgreens’ benefits website.

Requirements

• One year of prior leadership, supervisory, or retail key-holder work experience.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

• Knowledge of store inventory control.
• Valid PTCB certification or pharmacy license, as required by state.

Responsibilities

• Open and close the store in the absence of store management, including system start-ups, cash handling, and preparing the floor and stockroom for the business day.
• Open the store’s back door for deliveries.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and requests for change for cash registers.
• Engage customers and patients, offer assistance, resolve issues, and model customer-service best practices for team members.
• Hold store keys and open or close the store without management as needed.
• Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders and opening the back door for deliveries.
• Register sales accurately and document scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist management with reviewing order exceptions and reverse logistics, including 1506, returns, and empty packages.
• Assist with evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
• Maintain accurate inventory counts and on-hand quantities in departments, the stockroom, and overstock locations.
• Help ensure team members follow the Outdate program.
• Handle basic department pricing and daily price changes, maintain correct signage, and complete related pricing tasks required by local regulations or compliance programs on time.
• Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed or requested.
• Help maintain clean, neat, and orderly interior and exterior store conditions; request store or system repairs as required or requested.
• Help separate and place food products according to policies and procedures; rotate consumables using first in, first out and restock outs.
• Maintain working knowledge of store systems and equipment.
• Assist at the pharmacy out window when requested.
• Ensure compliance with state and local laws concerning regulated products, such as alcohol and tobacco.
• Conduct bag checks of team members before they leave the store.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the Manager.
• Communicate assigned tasks to team members when store management is absent and serve as a liaison between management and non-management team members.
• Report disciplinary issues and customer complaints to management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed