Shift Lead
About The Position
The Shift Lead supports store operations and customer service, opening and closing the store when store management is absent. The role handles required system start-ups and cash activities, prepares the sales floor and stock room for the business day, and opens the back door for deliveries. The Shift Lead models a distinctive customer experience, assists customers and patients, resolves issues, and reinforces service practices with team members. The position supports daily operations including cash-register accuracy, inventory control, ordering and receiving, merchandising, pricing, maintenance, and compliance with company policies and applicable laws. When management is not present, the Shift Lead communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management. The role attends training and completes assigned PPLs.
Requirements
- One year of prior leadership, supervisory, or retail key holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Valid PTCB certification or pharmacy license as required by state.
Responsibilities
- Open and close the store in the absence of store management, including completing system start-ups, handling cash, preparing the floor and stock room, and opening the back door for deliveries.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
- Model a distinctive and delightful customer experience; greet and assist customers and patients, resolve issues, and share customer-service best practices with team members.
- Hold store keys and open or close the store without management when necessary.
- Assist and coach team members in warehouse and vendor ordering processes, including creating, reviewing, and receiving orders and opening the back door for deliveries.
- Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with order exceptions and reverse logistics, including returns and empty packages.
- Assist with evaluating and developing displays and complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities in departments, stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Handle basic department pricing and daily price changes, maintain accurate signage, and complete related pricing tasks for local regulations and compliance programs on time.
- Assist with bookkeeping activities such as cash reports, cash counts, ledgers, and bill payments.
- Help maintain clean, neat, and orderly interior and exterior store conditions, and request repairs when appropriate.
- Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
- Maintain working knowledge of store systems and equipment.
- Assist at the pharmacy out window as requested.
- Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is absent and serve as a liaison between management and non-management team members.
- Report disciplinary issues and customer complaints to management.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
