Shift Lead
About The Position
The Shift Lead supports store operations and customer experience, including opening or closing the store in the absence of store management. The role holds store keys, performs required system start-ups and cash-handling tasks, prepares the sales floor and stockroom for the business day, and opens the back door for deliveries. The Shift Lead assists and coaches team members with ordering, receiving, inventory, merchandising, pricing, and store upkeep. The role handles register transactions and related records, supports bookkeeping and reverse logistics, helps maintain accurate inventory and product rotation, and assists at the pharmacy out window as requested. The Shift Lead also communicates assigned tasks between management and non-management team members and reports disciplinary issues and customer complaints to management.
Requirements
- One year of prior leadership, supervisory, or retail key-holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Obtain and maintain valid PTCB certification or a pharmacy license as required by state.
Responsibilities
- Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparing the floor and stockroom for the business day.
- Open the store’s back door for deliveries.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for registers.
- Provide a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, and answering questions.
- Model and share customer-service best practices with team members.
- Hold store keys and open or close the store without management as necessary.
- Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
- Register sales on the assigned cash register and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
- Assist management in evaluating and developing promotional, seasonal, super-structure, and sale-merchandise displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities in departments, the stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Handle basic department pricing and daily price changes; ensure proper signage and complete related regulatory pricing tasks accurately and on time.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed or requested.
- Help maintain a clean, neat, orderly store and request store or system repairs when appropriate.
- Help separate and place food items according to policy, rotate consumables using first-in, first-out, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Assist at the pharmacy out window as requested.
- Ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is not present.
- Report disciplinary issues and customer complaints to management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
