Shift Lead

Walgreens•Hawthorne, CA

12d

About The Position

The Shift Lead opens and closes the store in the absence of store management, ensuring required systems are started, cash-handling tasks are completed, and the sales floor and stockroom are ready for the business day. The role holds store keys and may open the back door for deliveries. The Shift Lead supports customers, team members, store operations, inventory, merchandising, pricing, compliance, and basic bookkeeping, and may assist at the pharmacy out window as requested. When store management is absent, the Shift Lead communicates assigned tasks to team members and acts as a liaison between management and non-management staff. The role reports disciplinary issues and customer complaints to management, completes training and assigned tasks, and complies with company policies and procedures.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license if required by the state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store when management is absent, including completing systems start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the back door for deliveries and vendor deliveries as needed.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Deliver a distinctive customer experience by greeting and assisting customers and patients, resolving issues, answering questions, and modeling customer-service practices.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales on the assigned cash register and account for scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions on order release day and reverse logistics, including returns and empty packages.
Assist management in evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities in departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Perform basic department pricing and daily price changes, maintain accurate signage, and complete pricing tasks required by local regulations or compliance programs on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments, as needed or requested.
Help maintain clean, neat, and orderly interior and exterior store conditions; request repairs when management is absent or as requested.
Follow policies for separating and placing food items; rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment; assist at the pharmacy out window when requested.
Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present; report disciplinary issues and customer complaints to management.