Shift Lead
Walgreens•Brentwood, MO
•$18 - $23
About The Position
The Shift Lead supports store operations and customer service, opening or closing the store in the absence of store management. This includes holding store keys, completing required system start-ups and cash-handling tasks, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role provides a distinctive and positive customer experience and supports team members in completing store procedures.
Requirements
- One year of prior leadership, supervisory, or retail key-holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control is preferred.
- Obtain and maintain valid PTCB certification or a pharmacy license as required by state.
Responsibilities
- Open and close the store without management as necessary, including required system start-ups, cash handling, and preparing the floor and stockroom for the business day.
- Open the back door for vendor and other deliveries.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
- Engage customers and patients, offer assistance, resolve issues, and answer questions.
- Model and share customer-service best practices, including Walgreens service traits and interpersonal habits.
- Assist and coach team members with warehouse and vendor ordering processes as orders are created, reviewed, and received.
- Register related sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including 1506, returns, and empty packages.
- Assist management in evaluating and developing displays, including promotional, seasonal, super-structure, and sale merchandise; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Complete basic department pricing and daily price changes, maintain proper signage, and complete related pricing tasks for local regulations and compliance programs within required timeframes.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment, as needed or requested.
- Help maintain clean, neat, orderly interior and exterior store conditions; request repairs when appropriate.
- Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
- Use working knowledge of store systems and equipment; assist at the pharmacy out window when requested.
- Ensure compliance with state and local laws for regulated products, such as alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is absent, serving as a liaison between management and non-management team members.
- Report disciplinary issues and customer complaints to management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
