Shift Lead

Walgreens•Brentwood, NY

12d

About The Position

The Shift Lead opens and closes the store when store management is absent, handling required system start-ups and cash procedures and ensuring the sales floor and stock room are ready for business. The role holds store keys, opens the back door for deliveries, supports daily store operations, and provides direction to team members when management is not present. The Shift Lead delivers customer service, supports inventory and merchandising activities, maintains store cleanliness and pricing accuracy, and assists with bookkeeping and compliance tasks. The role also serves as a liaison between management and team members, attends requested training, and completes special assignments as directed.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license as required by state.

Nice To Haves

Knowledge of store inventory control is preferred.

Responsibilities

Open and close the store in the absence of store management, including completing system start-ups, cash handling, and preparing the sales floor and stock room.
Open the back door for deliveries and vendor arrivals.
Complete product returns, order voids, customer refunds, cash drops to the safe, and requests for change at registers.
Greet and assist customers and patients, resolve customer issues, and model customer-service practices for team members.
Hold store keys and open or close the store without management when necessary.
Assist and coach team members on warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales on an assigned cash register and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions on order release day and with reverse logistics, including returns and empty packages.
Assist management in evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities, including in departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Perform basic department pricing and daily price changes, maintain proper signage, and complete pricing tasks related to local regulations or compliance programs accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments, as necessary or requested.
Help maintain a clean, neat, orderly store inside and outside; request store or system repairs when management is absent or as requested.
Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested.
Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present, serving as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.