Shift Lead
About The Position
The Shift Lead supports store operations and customer service, opening and closing the store when store management is absent. This includes starting required systems, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role handles sales transactions and related activities, including returns, voids, refunds, cash drops, and providing change. The Shift Lead delivers and models a positive customer experience while supporting and coaching team members. The position helps with ordering, inventory, displays, pricing, merchandising, bookkeeping, store maintenance, and compliance with company policies and applicable laws. When management is not present, the Shift Lead communicates assigned tasks to team members and reports disciplinary matters and customer complaints to management. The role also attends training and completes assigned learning activities.
Requirements
- One year of prior leadership, supervisory, or retail key-holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Valid PTCB certification or a pharmacy license, as required by the state.
Responsibilities
- Open and close the store when management is absent, including starting required systems, handling cash, preparing the floor and stockroom, and opening the back door for deliveries.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for registers.
- Engage customers and patients, provide assistance, resolve issues, answer questions, and model customer-service best practices for team members.
- Hold store keys and open or close the store without management as needed.
- Assist with and coach team members on warehouse and vendor ordering, including creating, reviewing, and receiving orders and opening the back door for deliveries.
- Register sales and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
- Assist with evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Complete department pricing and daily price changes, maintain proper signage, and complete additional pricing tasks required by local regulations or compliance programs.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
- Help maintain clean, orderly store conditions and arrange for store or system repairs as needed or requested.
- Assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking outs.
- Maintain working knowledge of store systems and equipment, and assist at the pharmacy out window when requested.
- Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is not present, serving as a liaison between management and non-management employees.
- Report disciplinary issues and customer complaints to management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
