Shift Lead

Walgreens•Port Angeles, WA

13d

About The Position

The Shift Lead supports store operations in the absence of store management, including opening and closing the store, preparing the sales floor and stockroom, handling cash and transactions, and coordinating vendor deliveries. The role models and delivers a distinctive customer experience, supports team members, and helps maintain accurate inventory, pricing, merchandising, and store conditions. The Shift Lead serves as a liaison between management and non-management team members when management is not present, communicates assigned tasks, and reports disciplinary issues and customer complaints to management. The role also attends training and completes requested learning assignments. A valid PTCB certification or pharmacy license must be obtained and maintained when required by state.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or pharmacy license as required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, including completing system start-ups, handling cash, and preparing the floor and stockroom for the business day.
Open the store’s back door for vendor deliveries.
Complete product returns, order voids, customer refunds, cash drops, and register change requests.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Hold store keys and open or close the store without management when necessary.
Assist and coach team members on warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales accurately and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with order exceptions and reverse logistics, including returns and empty packages.
Assist with evaluating and developing promotional, seasonal, and other merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities, including in departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Perform basic department pricing and daily price changes; ensure signage is displayed accurately and complete pricing tasks related to local regulations or compliance programs on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments, as needed.
Help maintain clean, neat, orderly interior and exterior store conditions; request repairs in the manager’s absence or as requested.
Assist with food separation and product placement according to policy, stock rotation using first-in, first-out, and restocking outs.
Use store systems and equipment; assist at the pharmacy out window when requested.
Ensure compliance with state and local laws for regulated products such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager.
Communicate assigned tasks to team members when store management is absent and report disciplinary issues and customer complaints to management.
Obtain and maintain valid PTCB certification or a pharmacy license when required by state.