Shift Lead

Walgreens•Sacramento, CA

12d

About The Position

The Shift Lead opens and closes the store when store management is absent, completing required system start-ups and cash-handling procedures and ensuring the sales floor and stockroom are ready for the business day. The role includes opening the back door for deliveries, handling transactions and cash-related tasks, and helping maintain store operations, inventory, pricing, displays, and cleanliness. The Shift Lead provides a distinctive customer experience, supports and coaches team members, communicates assigned tasks in management’s absence, and reports disciplinary issues and customer complaints to management. The position also requires completion of assigned training and compliance with company policies and applicable laws.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license when required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparation of the sales floor and stockroom.
Open the store’s back door for vendor and warehouse deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and requests for register change.
Greet and assist customers and patients, resolve customer issues, answer questions, and model customer-service best practices.
Hold store keys and open or close the store without management when necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales accurately and record scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist in evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes; ensure accurate signage and complete additional pricing tasks required by local regulations or compliance programs.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed.
Help maintain clean, neat, and orderly store conditions and appearance; request store or system repairs when needed.
Help separate food items and place products according to policy, including proper placement of raw and frozen meats.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested.
Ensure compliance with state and local laws concerning regulated products, including alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete requested PPLs.
Communicate assigned tasks to team members when store management is absent and report disciplinary issues and customer complaints to management.