Shift Lead

Walgreens•Beaverton, OR

13d

About The Position

The Shift Lead opens and closes the store in the absence of store management, completing required system startups and cash-handling tasks and ensuring the sales floor and stock room are ready for the business day. The role also includes opening the back door for deliveries, processing returns, order voids and customer refunds, making cash drops to the safe, and providing change to cash registers as requested. The Shift Lead models and delivers a distinctive customer experience and serves as a liaison between management and non-management team members when store management is not present. The position supports store operations, inventory accuracy, pricing, merchandising, maintenance, compliance, training, and customer service. It requires one year of prior leadership, supervisory, or retail key-holder experience, fluency in reading, writing, and speaking English (except in Puerto Rico), and willingness to work a flexible schedule including evening and weekend hours. The role may require valid PTCB or ExCPT certification or a pharmacy license, depending on state requirements. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Obtain and maintain valid PTCB or ExCPT certification or a pharmacy license if required by the state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, including required system startups, cash handling, and preparing the sales floor and stock room for the business day.
Open the back door for vendor and warehouse deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model customer-service best practices, including greeting, eye contact, courtesy, proactive assistance, identifying needs, and serving customers until satisfied.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members through warehouse and vendor ordering processes, including orders being created, reviewed, and received.
Register related sales at the assigned cash register and record scanning errors, price verifications, items not on file, price modifications, and voids.
Assist the manager or assistant store manager with reviewing order exceptions on order release day and with reverse logistics, including 1506, returns, and empty packages.
Assist with evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, maintain proper signage, and complete additional pricing tasks required by local regulations or compliance programs within required timeframes.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as necessary or requested.
Help maintain clean, neat, orderly store conditions and appearance; request store or system repairs when required in the manager's absence or as requested.
Help separate food items and place products according to policies and procedures, including proper placement of raw and frozen meats.
Assist with stock rotation for consumable items using first-in, first-out methods, and restock outs.
Support execution of the Pickup program.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested where permitted by state rules and qualifications.
Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent and report disciplinary issues and customer complaints to management.