Shift Lead

Walgreens•Union City, CA

12d

About The Position

The Shift Lead supports store operations in the absence of store management, including opening and closing the store, preparing the sales floor and stockroom, handling cash, and opening the back door for deliveries. The role delivers customer service, supports team members, maintains inventory and pricing accuracy, and helps ensure the store is clean, orderly, and compliant with company policies and applicable regulations. The Shift Lead serves as a liaison between management and non-management team members when management is not present, communicates assigned tasks, and reports disciplinary issues and customer complaints to management. The role also attends requested training and completes assigned learning modules.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license as required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, including required systems start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the store’s back door for vendor and other deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for registers.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Hold store keys and open or close the store without management when necessary.
Assist and coach team members on warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales accurately and record scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including 1506, returns, and empty packages.
Assist management in evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, maintain proper signage, and complete related regulatory pricing tasks accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed or requested.
Help maintain clean, neat, orderly interior and exterior store conditions; request store or system repairs as required or requested.
Assist with food separation and product placement according to policies and procedures; rotate consumables using first-in, first-out and restock outs.
Maintain working knowledge of store systems and equipment; assist at the pharmacy out window as requested.
Help ensure compliance with state and local laws for regulated products, such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent and report disciplinary issues and customer complaints to management.