Shift Lead

Walgreens•North Port, FL

12d

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store in the absence of store management. The role holds store keys, completes required system start-ups and cash-handling activities, and ensures the sales floor and stockroom are ready for business. The Shift Lead also opens the back door for deliveries and assists with a range of operational, inventory, pricing, maintenance, and bookkeeping tasks. The Shift Lead provides a distinctive customer experience by assisting customers and patients, resolving issues, and modeling service best practices. When store management is not present, the role communicates assigned tasks to team members and serves as a liaison between management and non-management employees. The position reports disciplinary issues and customer complaints to management, completes assigned training, and performs special assignments as requested.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license when required by the state.

Nice To Haves

Knowledge of store inventory control is preferred.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparation of the sales floor and stockroom.
Open the store back door for deliveries and vendor shipments.
Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
Engage customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Hold store keys and open or close the store without management as necessary.
Assist with and coach team members on warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales on the assigned cash register and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions on order release day and with reverse logistics, including 1506, returns, and empty packages.
Assist management in evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes; ensure appropriate signage and complete pricing tasks related to local regulations or compliance programs accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments, as needed or requested.
Help maintain clean, neat, and orderly interior and exterior store conditions; request store or system repairs when appropriate.
Assist with separating food items and placing products according to policy and procedure.
Assist with stock rotation using first-in, first-out practices and restock out-of-stock items.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete training and PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent and serve as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.
Complete special assignments and other tasks as assigned.