Shift Lead

Walgreens•Honolulu, HI

12d

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store in the absence of store management. The role includes holding store keys, completing required system start-ups and cash-handling activities, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The Shift Lead provides a distinctive customer experience and helps team members carry out store procedures and assigned tasks when management is not present. The position supports ordering, inventory accuracy, merchandising, pricing, bookkeeping, maintenance, product handling, and compliance with company policies and applicable regulations. The Shift Lead may assist at the pharmacy out window as requested, completes assigned training and special tasks, and reports disciplinary issues and customer complaints to management.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license if required by the state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store without management as necessary, including completing required system start-ups, cash handling, and preparation of the floor and stockroom.
Open the store’s back door for vendor deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Deliver a distinctive customer experience by greeting and assisting customers and patients, resolving issues, and modeling customer-service best practices.
Hold store keys and register sales accurately, including documenting scanning errors, price verifications, items not on file, price modifications, and voids.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Assist management with order exceptions and reverse logistics, including returns and empty packages.
Assist with evaluating and developing displays, completing resets and revisions, and merchandising promotional, seasonal, and sale items.
Maintain accurate inventory counts and on-hand quantities, and help ensure the Outdate program is followed.
Complete basic department pricing and daily price changes, maintain proper signage, and complete other pricing tasks required by regulations or compliance programs.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed or requested.
Help maintain a clean, neat, orderly store, and request store or system repairs when appropriate.
Follow procedures for separating and placing food products, rotating consumables using first in, first out, and restocking outs.
Maintain working knowledge of store systems and equipment; assist at the pharmacy out window as requested.
Ensure compliance with state and local laws for regulated products, such as alcoholic beverages and tobacco products.
Conduct team-member bag checks before they leave the store.
Comply with company policies and procedures and maintain respectful coworker relationships.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks between management and non-management team members when store management is absent.
Report disciplinary issues and customer complaints to management.
Complete special assignments and other tasks as assigned.