Shift Lead

Walgreens•Friendswood, TX

13d

About The Position

The Shift Lead helps operate the store in the absence of store management, including opening and closing, completing required system start-ups and cash-handling tasks, and preparing the sales floor and stockroom for the business day. The role includes holding store keys, opening the back door for deliveries, and carrying out a range of register, inventory, pricing, merchandising, maintenance, and bookkeeping duties. The Shift Lead provides a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, and modeling customer-service practices for team members. The role also communicates assigned tasks to team members when management is absent and reports disciplinary issues and customer complaints to management. The Shift Lead attends training and completes assigned PPLs, along with other special assignments as requested.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license as required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, complete required system start-ups and cash-handling tasks, and ensure the sales floor and stockroom are ready for the business day.
Open the back door for deliveries and hold store keys to open and close the store as needed without management.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Greet customers and patients, offer assistance with products and services, resolve issues, and model customer-service best practices.
Assist and coach team members with warehouse and vendor ordering processes, including orders that are created, reviewed, and received.
Register sales and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with order exceptions on order release day and reverse logistics, including returns and empty packages.
Assist with evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations; help ensure the Outdate program is followed.
Handle basic department pricing and daily price changes, maintain proper signage, and complete pricing tasks required by local regulations or compliance programs within required time frames.
Assist with bookkeeping activities such as cash reports, cash counts, ledgers, and bill payment.
Help maintain clean, neat, and orderly store conditions and appearance; request store or system repairs when appropriate.
Follow food separation and product-placement procedures, rotate consumable items using first in, first out, and restock outs.
Use store systems and equipment; assist at the pharmacy out window when requested.
Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Conduct team-member bag checks before they leave the store.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent and report disciplinary issues and customer complaints to management.