Shift Lead | Boston

Blank Street•Boston, MA

2d•$20 - $21•Onsite

About The Position

Blank Street is reimagining the cafe experience by making high-quality coffee and matcha accessible and efficient. The Shift Lead is a hands-on leadership role that helps bring this mission to life by leading by example on the floor, ensuring smooth operations during a shift, and creating an environment where customers and team members feel valued. The role suits someone who thrives in a fast-paced setting, enjoys connecting with people and motivating a team, and is passionate about hospitality. The Shift Lead crafts coffee and matcha products, provides customer hospitality, supports the General Manager, and helps train new employees. The role also involves opening and closing the store, addressing customer issues, and supporting store-level initiatives to grow traffic, customers, sales, and operational profitability. The position is full-time, 30–40 hours per week over 4–5 days, and requires availability for two peak days, defined as Friday, Saturday, or Sunday.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
Must be at least 18 years old.
Able to lift more than 25 pounds and stand for long periods.
Availability that meets the needs of the cafes, including 30–40 hours per week over 4–5 days and the ability to work two peak days (Friday, Saturday, or Sunday).
Authorized to work in the United States; employment authorization is verified through Form I-9 and E-Verify.
Friendly, open, and approachable, and able to work well with others.
Strong knowledge of coffee and/or matcha.
Solid multitasking skills and demonstrated interpersonal communication skills.
Passionate about delivering excellent hospitality and building a regular customer base.
Able to work at a fast pace in a high-volume environment.
Able to act as an ambassador for the brand and foster growth among team members.

Nice To Haves

Weekend and holiday availability is preferred.
Experience in hospitality, coffee, or beverage is preferred.

Responsibilities

Craft coffee and matcha products.
Provide exceptional hospitality to customers.
Support the General Manager and help train new employees, including ensuring they follow menu recipes and store operational processes.
Open and close the store safely and responsibly, following all checklists.
Handle and resolve customer issues.
Lead and support store-level initiatives that increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.