Shift Lead

Whistle Express Car Wash•Fredericksburg, VA

9h•Onsite

About The Position

As a Shift Lead at Whistle Express, you set the standard on-site and take ownership of the crew and operation, particularly when management is not present. The role is fast-paced, physical, and visible, with a focus on maintaining a clean site, supporting the team, and ensuring guests have a positive experience. You lead by example, maintain consistent standards, and help the team deliver safe, high-quality service.

Requirements

Be physically active and comfortable working outdoors at a fast pace.
Demonstrate ownership, lead by example, and maintain consistent standards.
Be team-first, sharing wins and taking responsibility for losses.

Nice To Haves

Prior leadership or team experience.

Responsibilities

Greet customers and provide a positive, friendly experience.
Answer customer questions about services, wash options, and memberships clearly and courteously.
Promote unlimited wash memberships and other offerings to drive engagement and sales.
Educate new customers about available wash packages and services.
Observe customer interactions, identify opportunities to improve service, and provide feedback to the team.
Direct vehicles safely into the wash tunnel and ensure proper positioning.
Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
Monitor equipment and identify and report malfunctions or other issues.
Follow and enforce safety protocols to protect customers, team members, and equipment.
Assist team members in resolving operational issues to keep the site running efficiently.
Serve as a key holder and accurately and punctually perform opening and closing procedures.
Lead shifts and provide direction and support when the Site Leader or Assistant Site Leader is absent.
Delegate tasks to team members to support smooth site operations.
Monitor team performance and provide guidance or feedback as needed.
Handle unexpected challenges or staff issues during shifts and escalate them to leadership when necessary.
Inspect vehicles before and after washing to ensure they meet Whistle’s quality standards.
Check for missed spots, streaks, and other issues in support of the “Sparkle Assurance.”
Report equipment or operational issues that could affect wash quality.
Guide team members to maintain consistent wash quality.
Look for opportunities to improve processes and exceed customer expectations.