Shift Lead

Walgreens•Wilson, NC

13d

About The Position

The Shift Lead helps operate the store when store management is absent, including opening and closing, preparing the sales floor and stockroom, handling cash, and coordinating deliveries. The role delivers a positive customer experience, supports daily store operations and inventory accuracy, and communicates assigned tasks between management and team members. The Shift Lead may also assist at the pharmacy out window as requested and must obtain and maintain a valid PTCB certification or pharmacy license when required by state.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license when required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, complete required systems start-ups and cash handling, and ensure the sales floor and stockroom are ready for business.
Open the back door for deliveries and vendor deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Engage customers and patients, offer assistance, resolve customer issues, and model customer service best practices.
Hold store keys and open or close the store without management when necessary.
Assist and coach team members through warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist management in evaluating and developing displays, complete resets and revisions, and support promotional, seasonal, and sale merchandising.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes; ensure signage is displayed accurately and complete additional pricing tasks required by local regulations or compliance programs.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments.
Help maintain a clean, neat, orderly store and request store or system repairs when needed in the manager’s absence or as requested.
Help separate food items and place products according to policy; rotate consumable items using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Conduct team member bag checks before they leave the store.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present, and report disciplinary issues and customer complaints to management.