Shift Lead

Walgreens • Stephens City, VA

12d • $18 - $23

About The Position

The Shift Lead supports store operations and customer experience, opening and closing the store without management when needed. The role handles required system start-ups, cash procedures, store readiness, and vendor deliveries, and provides guidance to team members in the absence of store management. The Shift Lead also supports inventory, merchandising, pricing, maintenance, bookkeeping, regulatory compliance, and pharmacy-window tasks as requested.

Requirements

• One year of prior leadership, supervisory, or retail key-holder work experience.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

• Knowledge of store inventory control is preferred.
• Obtain and maintain valid PTCB certification or a pharmacy license as required by state.

Responsibilities

• Open and close the store when management is absent, complete required system start-ups and cash handling, prepare the sales floor and stockroom for the business day, and open the back door for deliveries.
• Process product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
• Provide a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, and modeling customer-service best practices.
• Hold store keys and open or close without management as necessary.
• Assist and coach team members with warehouse and vendor ordering, including reviewing and receiving orders and opening the back door for vendor deliveries.
• Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist management with order exceptions and reverse logistics, including 1506, returns, and empty packages.
• Assist management in evaluating and developing displays, including promotional, seasonal, super-structure, and sale merchandise; complete resets and revisions.
• Maintain accurate inventory counts and on-hand quantities in departments, the stockroom, and overstock locations.
• Help ensure team members follow the Outdate program.
• Handle basic department pricing and daily price changes, maintain proper signage, and complete pricing tasks related to local regulations or compliance programs accurately and on time.
• Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as requested.
• Help maintain clean, neat, and orderly interior and exterior store conditions; request store or system repairs when needed or as directed.
• Help separate food items and follow product-placement procedures; rotate consumable stock using first-in, first-out practices and restock outs.
• Maintain working knowledge of store systems and equipment and assist at the pharmacy out window as requested.
• Ensure compliance with state and local laws concerning regulated products, including alcohol and tobacco.
• Conduct bag checks of team members before they leave the store.
• Comply with company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other assigned tasks.
• Attend training and complete PPLs requested by the Manager.
• Communicate assigned tasks between management and non-management team members when store management is absent.
• Report disciplinary issues and customer complaints to management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed