Shift Lead

Bagel Brands•Des Moines, IA

12d•Onsite

About The Position

The Shift Leader is responsible for the overall leadership and direction of the coffeehouse in partnership with the General Manager or Assistant General Manager. During each shift, the Shift Leader ensures the team understands brand standards, expectations, products, cleanliness, new directives, and guest connections. The role includes leading the team, managing shift priorities, maintaining coffeehouse standards, coaching and training team members, and handling administrative tasks. Shift Leaders serve as Manager on Duty and are expected to maintain flexible availability as business needs change.

Requirements

At least 6 months of experience in a leadership role, or proper training and approval to take on Shift Leader responsibilities.
Must be at least 18 years of age.
Maintain flexible availability; may be required to work different days, times, or shifts as business and operational needs change.

Nice To Haves

High school diploma or GED equivalent.

Responsibilities

Demonstrate mastery of every Team Member responsibility with confidence, enthusiasm, and excellence.
Lead shifts while keeping the team engaged, energy high, and operations on track.
Optimize product sales while managing waste and maintaining an inviting, well-executed coffeehouse environment.
Understand the day's deployment and assigned roles, and communicate clearly on the floor.
Anticipate competing shift priorities, read the needs of the team, and delegate tasks and objectives accordingly.
Take ownership of the current shift and ensure a smooth hand-off to the next shift.
Ensure the team follows standard operating procedures and Caribou standards for quality, cash handling, store safety, and security.
Coach and train team members on role responsibilities, product knowledge, promotions, and recipe preparation, including guest-requested adjustments.
Complete administrative tasks with integrity and follow-through, including bank deposits, inventory, and product orders.
Develop Team Members by providing coaching and feedback in the moment.
Put Caribou's Core Values into practice: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Make decisions as Manager on Duty and remain resilient and calm under pressure.
Help build an inclusive culture and take ownership of personal growth and impact on others.
Train new team members on role responsibilities, product knowledge, and promotional items.
Arrive on time for scheduled shifts, prepared to contribute to the team's success.