Shift Lead

Walgreens•Morton Grove, IL

13d

About The Position

The Shift Lead opens and closes the store when store management is absent, completing required system start-ups and cash-handling duties and preparing the sales floor and stockroom for the business day. The role holds store keys, opens the back door for deliveries, and supports daily store operations, customer service, inventory, pricing, merchandising, maintenance, and team communication. The Shift Lead may also assist at the pharmacy out window as requested and completes training, special assignments, and other tasks as assigned.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license when required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the store back door for deliveries and vendor deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Engage customers and patients, offer assistance, resolve issues, and model customer-service best practices.
Hold store keys and open or close the store without management as necessary.
Assist with and coach team members on warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales accurately and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including 1506, returns, and empty packages.
Assist with evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, maintain appropriate signage, and complete additional pricing tasks related to local regulations or compliance programs within required time frames.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed or requested.
Help maintain clean, neat, orderly interior and exterior store conditions and request repairs when appropriate.
Assist with separating and placing food products according to policy, rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent, and report disciplinary issues and customer complaints to management.
Complete special assignments and other tasks as assigned.