Shift Lead

Planet Fitness•Biddeford, ME

13d

About The Position

The Shift Lead provides a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” experience. The role supports front desk operations, membership and account tasks, facility cleanliness, and day-to-day team coordination. A positive, upbeat attitude, basic computer proficiency, reliability, and frequent physical activity are required. The position reports to the Club Manager and Assistant Club Manager.

Requirements

Must be at least 18 years of age.
Basic computer proficiency and attention to accuracy.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers.
Positive leadership, diplomacy, and problem-solving skills.
Uphold the core values of teamwork, positivity, integrity, passion, and accountability.
Able to lift up to 50 pounds and perform frequent climbing, balancing, kneeling, crouching, and cleaning activities.
Able to sustain visible activity and frequent in-person or telephone conversations during a shift.

Responsibilities

Greet members and guests, provide customer service, answer phone calls, and respond to questions and concerns professionally.
Check members in, tour prospective members, sign up new members, create guest accounts, and communicate club updates and events.
Process beverage and merchandise purchases using the point-of-sale system; assist with membership cards, address changes, billing, and payment questions.
Explain and promote pe@pf fitness instruction classes and check members into classes using Datatrak systems.
Follow employee handbook procedures, facility rules, and policies; exceed minimum daily statistics and assist with emergency medical situations as trained.
Provide backup support for absent employees, lead by example, maintain accountability, and communicate relevant information among staff.
Protect the integrity and security of company documents, member documents, and sensitive information.
Keep the front desk and lobby orderly and clean; perform facility cleaning, including equipment, tanning beds, restrooms, wet areas, windows, mirrors, and floors; remove trash, re-rack weights, and restock supplies.
Complete daily and weekly cleaning duties and conduct club walkthroughs every 20 minutes.
Track key performance indicators, including guest counts, cancellations, and information calls, and assist with inventory counts.
Promote Planet Fitness’s positive, energetic culture, represent the brand, and stay aware of marketing efforts and enrollment rates.