Shift Lead (Starbuds)

Vireo Health•Longmont, CO

8d•Onsite

About The Position

The Shift Lead is a non-supervisory role supporting the daily operations of a Star Buds dispensary. The role assists the Store Director and Assistant Manager in maintaining compliance with policies, procedures, and operational guidelines while helping deliver an exceptional customer experience. The Shift Lead contributes to efficient store operations, customer satisfaction, and the overall success of the dispensary. Responsibilities include customer service, cash handling and transactions, and inventory management. The role also supports a clean, organized, and welcoming store environment and may involve additional duties as needed to support overall operations. Listed responsibility percentages are estimates and may vary according to business needs and priorities. The position is full-time at the Star Buds location in Longmont, Colorado. Schedules vary based on business needs; stores operate seven days a week, including nights, weekends, and holidays. The role requires the ability to lift 25 pounds or more multiple times per day and to obtain and maintain an active Colorado Marijuana Enforcement Division (MED) badge.

Requirements

High school diploma or equivalent.
Must be at least 21 years of age.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment.
Proficiency in cash handling and accurate basic math calculations.
Reliable, punctual, and possesses a strong work ethic.
Ability to lift 25 pounds or more multiple times per day.
Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in Colorado.

Nice To Haves

Previous experience in a retail or customer service role is preferred.
Knowledge of cannabis and its products is a plus.

Responsibilities

Provide customers with a friendly, welcoming experience and assist them as needed.
Offer product information and guidance, answer questions, and help customers find suitable products.
Address customer inquiries and concerns and strive to ensure customer satisfaction.
Maintain a clean and organized store environment.
Work with the team to suggest improvements based on customer feedback.
Assist with returns and exchanges.
Support staff training on proper cash handling and transaction procedures.
Work with colleagues on daily cash reconciliation and reporting.
Collaborate with the finance department to improve cash flow and financial efficiency.
Participate in routine cash register audits to verify accurate cash handling.
Help refine and simplify cash handling procedures.
Help colleagues use advanced cash register functions for smoother transactions.
Contribute to maintaining product quality and safety standards.
Help organize products for easy restocking and accessibility.
Work with the inventory management team to maintain accurate inventory levels.
Assist with in-store promotions and sales strategies to manage inventory.
Monitor supply chain performance and identify process improvement opportunities.
Work with team members to report and analyze product trends and customer preferences.
Perform additional duties as needed to support overall operations.