Shift Lead (Starbuds)

Vireo Health • Louisville, CO

8d • Onsite

About The Position

The Shift Lead is a non-supervisory retail role that supports the Store Director and Assistant Manager in keeping store operations running smoothly. The role balances adherence to policies, procedures, and operational guidelines with delivering an excellent customer experience. The Shift Lead contributes to the success of the dispensary by supporting daily operations and helping make customer visits welcoming and memorable.

Responsibilities span customer service, cash handling and transactions, and inventory management. The role includes assisting customers with product information and concerns, helping maintain store organization, supporting accurate cash procedures and reconciliation, and contributing to product quality, inventory accuracy, and in-store promotions. Duties may vary with business needs, and additional duties may be required to support overall operations.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficiency in cash handling and accurate basic math calculations.
• Reliable and punctual, with a strong work ethic.
• Ability to lift 25 pounds or more multiple times per day.
• Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in Colorado.
• Ability to work a schedule that varies according to business needs, including nights, weekends, and holidays.

Nice To Haves

• Previous experience in a retail or customer service role is preferred.
• Knowledge of cannabis and its products is a plus.

Responsibilities

• Provide customers with a friendly, welcoming experience and assist them as needed.
• Offer product information and guidance, answer questions, and help customers find suitable products.
• Address customer inquiries and concerns to support customer satisfaction.
• Maintain a clean and organized store environment.
• Collaborate with the team to suggest improvements based on customer feedback.
• Assist with returns and exchanges.
• Support staff training on proper cash-handling and transaction procedures.
• Work with colleagues on daily cash reconciliation and reporting.
• Collaborate with the finance department to enhance cash flow and financial efficiency.
• Participate in routine cash register audits to verify accurate cash handling.
• Help refine and simplify cash-handling procedures.
• Help colleagues use advanced cash register functionalities.
• Contribute to maintaining product quality and safety standards.
• Support product organization for accessible restocking.
• Collaborate with the inventory management team to maintain accurate inventory levels.
• Assist with in-store promotions and sales strategies to manage inventory.
• Monitor supply chain performance and identify process improvement opportunities.
• Collaborate with team members to report and analyze product trends and customer preferences.
• Perform additional duties as needed to support store operations.

Benefits

• Medical, dental, and vision benefits.
• Short-term disability (STD) and long-term disability (LTD).
• Health savings account (HSA) and flexible spending account (FSA).
• Dependent care benefits.
• Voluntary life insurance.
• Employee assistance program (EAP).
• 401(k) match.
• Paid time off.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED