Shift Lead (Starbuds)

Vireo Health•Denver, CO

8d•Onsite

About The Position

The Shift Lead supports the Store Director and Assistant Manager in keeping store operations running smoothly while balancing compliance with policies, procedures, and operational guidelines with a positive customer experience. This is a non-supervisory role that contributes to daily dispensary operations and overall store success. The role focuses on customer service, cash handling and transactions, and inventory management. The Shift Lead helps customers find suitable products, responds to questions and concerns, maintains an organized store, supports accurate cash procedures, and assists with product quality, organization, and inventory accuracy. Other duties may be required to support operations, and responsibilities may vary with business needs. This is a full-time role at the Star Buds location in Highlands, Colorado. Store hours vary by location and include nights, weekends, and holidays; the schedule varies according to business needs. The role requires the ability to lift 25 pounds or more multiple times per day and to obtain and maintain an active Colorado Marijuana Enforcement Division (MED) badge.

Requirements

High school diploma or equivalent.
At least 21 years of age.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment.
Proficiency in cash handling and accurate basic math calculations.
Reliable, punctual, and a strong work ethic.
Ability to lift 25 pounds or more multiple times per day.
Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in Colorado.

Nice To Haves

Previous experience in a retail or customer service role.
Knowledge of cannabis and its products.

Responsibilities

Provide customers with a friendly, welcoming experience and assist them as needed.
Offer product information and guidance, answer questions, and help customers find suitable products.
Address customer inquiries and concerns and work toward customer satisfaction.
Maintain a clean and organized store environment.
Work with the team to suggest improvements based on customer feedback.
Assist with returns and exchanges.
Support staff training on proper cash handling and transaction procedures.
Work with colleagues on daily cash reconciliation and reporting.
Collaborate with the finance department to improve cash flow and financial efficiency.
Participate in routine cash register audits.
Assist with refining cash handling procedures and help colleagues use advanced register functions.
Contribute to product quality and safety standards.
Help organize products for restocking and accessibility.
Work with the inventory management team to maintain accurate inventory levels.
Assist with in-store promotions and sales strategies to manage inventory.
Monitor supply chain performance and identify process improvement opportunities.
Work with team members to report and analyze product trends and customer preferences.
Perform additional duties as needed to support store operations.