Shift Lead

Pilot Companies LLC • Goodlettsville, TN

14h • $15 - $17

About The Position

The Shift Lead manages customer transactions efficiently and accurately while helping oversee kitchen operations and the team’s work during a shift. The role involves ensuring transactions run smoothly, food meets quality standards, and customers receive excellent service. The Shift Lead helps ensure shift tasks are completed, communicates effectively, follows instructions, and contributes as a successful member of the team. Previous experience is an advantage.

Requirements

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Good math skills.
• Excellent communication skills.
• Ability to effectively resolve complaints.
• Ability to multitask.
• Ability to follow instructions.

Nice To Haves

• Previous experience.
• Manager certification.

Responsibilities

• Balance and assign cash registers.
• Conduct daily inventory.
• Provide great customer service.
• Communicate effectively.
• Process returns and refunds and resolve customer complaints.
• Ensure cashiers upsell and provide great customer service.
• Maintain a sanitized and well-organized kitchen.
• Ensure all food is of the best quality.
• Manage quote times.
• Ensure employees complete their assigned tasks.
• Ensure the store meets Wingstop inspection standards.
• Follow all company policies.

Benefits

• Bonuses for all employees.
• Paid time off (PTO).
• Frequent pay increases.
• Advancement opportunities.
• Tuition reimbursement.
• Flexible schedule.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed