Shift Lead

Walgreens•Cutler Bay, FL

19h

About The Position

The Shift Lead supports store operations when store management is absent, including opening and closing the store, preparing the sales floor and stockroom for the business day, and handling required systems start-ups and cash procedures. The role also opens the back door for deliveries and may assist at the pharmacy out window as requested. The Shift Lead delivers a distinctive customer experience by greeting customers and patients, providing assistance, resolving concerns, and modeling customer-service best practices. The role supports daily operations through register transactions, inventory accuracy, pricing, merchandising, bookkeeping, store maintenance, product handling, and compliance with relevant policies and regulations. When store management is not present, the Shift Lead communicates assigned tasks to team members and serves as a liaison between management and non-management staff. The position also attends requested training, completes assigned learning activities, reports disciplinary issues and customer complaints to management, and performs other assigned tasks.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license if required by the state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, complete required systems start-ups and cash handling, and ensure the floor and stockroom are ready for the business day.
Open the store’s back door for deliveries and vendor deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for registers.
Engage customers and patients, offer assistance, resolve issues, and model customer-service best practices.
Hold store keys and open or close without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including orders being created, reviewed, and received.
Register sales accurately and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with order exceptions and reverse logistics, including returns and empty packages.
Assist with evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities, including in basic departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, maintain proper signage, and complete additional pricing tasks required by local regulations or compliance programs.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed or requested.
Help maintain a clean, neat, orderly store and request store or system repairs when appropriate.
Help separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws governing regulated products, such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent, and report disciplinary issues and customer complaints to management.