Shift Lead
About The Position
The Shift Lead supports store operations and customer service, opening and closing the store in the absence of store management. The role handles required system start-ups and cash procedures, prepares the sales floor and stockroom for the business day, and opens the back door for deliveries. The Shift Lead models a distinctive customer experience and helps team members provide helpful, courteous service. The Shift Lead holds store keys as needed and assists with ordering, receiving deliveries, sales transactions, inventory accuracy, pricing, displays, resets, bookkeeping, maintenance, stock rotation, and compliance with policies and applicable laws. The role may assist at the pharmacy out window when requested. When management is absent, the Shift Lead communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management. The position also requires attending training and completing requested PPLs.
Requirements
- One year of prior leadership, supervisory, or retail key holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Valid PTCB certification or pharmacy license as required by state.
Responsibilities
- Open and close the store in the absence of store management, including system start-ups, cash handling, preparing the floor and stockroom, and opening the back door for deliveries.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
- Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices for team members.
- Hold store keys and open or close the store without management as necessary.
- Assist with and coach team members on warehouse and vendor ordering processes, including reviewing and receiving orders and opening the back door for deliveries.
- Register sales accurately and document scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including 1506, returns, and empty packages.
- Assist in evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Handle basic department pricing and daily price changes; maintain accurate signage and complete related pricing tasks within required time frames.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed or requested.
- Help maintain a clean, neat, orderly store inside and out, and request store or system repairs when appropriate.
- Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
- Maintain working knowledge of store systems and equipment.
- Assist at the pharmacy out window when requested.
- Ensure compliance with state and local laws for regulated products such as alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is absent, serving as a liaison between management and non-management employees.
- Report disciplinary issues and customer complaints to management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
