Shift Lead

Whistle Express Car Wash•Midlothian, IL

13d•$15 - $18

About The Position

As a Shift Lead at Whistle Express, you set the standard on-site and lead the crew, particularly when management is not present. This is a hands-on leadership role focused on taking ownership, maintaining high standards, and ensuring the team delivers a positive guest experience. The work is fast-paced, physical, and visible, with an emphasis on keeping the site clean, supporting the team, and ensuring guests leave satisfied.

Requirements

Able to work at a fast pace in a physically active role outdoors.
Demonstrates ownership, leads by example, and holds the team to consistent standards.
Team-first approach, sharing team successes and taking responsibility for setbacks.

Nice To Haves

Prior leadership or team experience.

Responsibilities

Greet customers and provide a positive, friendly experience.
Answer customer questions about services, wash options, and memberships clearly and courteously.
Promote unlimited wash memberships and other offerings to drive engagement and sales.
Educate new customers about available wash packages and services.
Observe customer interactions, identify opportunities to improve service, and provide feedback to the team.
Direct vehicles safely into the wash tunnel and ensure proper positioning.
Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
Monitor equipment operations and identify and report malfunctions or other issues.
Follow and enforce safety protocols to protect customers, team members, and equipment.
Help team members resolve operational issues to keep the site running efficiently.
Serve as a key holder and perform opening and closing procedures accurately and on time.
Lead the team during shifts and provide direction and support when the Site Leader or Assistant Site Leader is absent.
Delegate tasks to support smooth site operations throughout the shift.
Monitor team performance and provide guidance or feedback as needed.
Handle unexpected challenges or staff issues during the shift and escalate them to leadership when necessary.
Inspect vehicles before and after washing to ensure they meet Whistle’s quality standards.
Check for missed spots, streaks, and other issues as part of the “Sparkle Assurance.”
Report equipment or operational issues that could affect wash quality.
Guide team members to help maintain consistent wash quality.
Look for ways to improve processes and exceed customer expectations.