Shift Lead
About The Position
The Shift Lead supports store operations and customer service, opening or closing the store in the absence of store management. The role handles required system start-ups, cash procedures, store readiness, and access for deliveries. The Shift Lead models a distinctive customer experience and helps team members deliver consistent service. The position supports daily operations including register transactions, inventory accuracy, pricing, merchandising, returns, and store maintenance. It also communicates assigned tasks when management is not present, reports disciplinary issues and customer complaints, and completes training and other assignments as directed.
Requirements
- One year of prior leadership, supervisory, or retail key holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Valid PTCB certification or pharmacy license, as required by state.
Responsibilities
- Open and close the store in the absence of store management, including system start-ups, cash handling, and preparing the sales floor and stock room.
- Open the back door for deliveries and hold store keys as needed to open and close without management.
- Complete product returns, order voids, customer refunds, cash drops, and change requests for registers.
- Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices for team members.
- Assist and coach team members with warehouse and vendor ordering, including creating, reviewing, and receiving orders.
- Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
- Assist in evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across departments, the stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Perform basic department pricing and daily price changes; maintain proper signage and complete related regulatory pricing tasks accurately and on time.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments.
- Help maintain a clean, neat, orderly store and request store or system repairs when appropriate.
- Help separate food items and place products according to policy; rotate consumable stock using first in, first out and restock outs.
- Maintain working knowledge of store systems and equipment; assist at the pharmacy out window when requested.
- Ensure compliance with state and local laws for regulated products, such as alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Comply with company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks between management and non-management team members when store management is absent.
- Report disciplinary issues and customer complaints to management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
