Shift Lead
About The Position
The Shift Lead supports store operations and customer experience, opening and closing the store in the absence of store management. This includes starting required systems, handling cash, preparing the sales floor and stockroom for the business day, holding store keys, and opening the back door for deliveries. The role assists with daily retail operations, including register transactions, inventory accuracy, pricing and signage, merchandising, order processing, reverse logistics, bookkeeping, and store maintenance. The Shift Lead helps coach team members, communicates assigned tasks when management is absent, and reports disciplinary issues and customer complaints to management. The position also supports customer service, food handling and rotation, compliance for regulated products, and pharmacy out-window coverage when requested. The Shift Lead attends training and completes requested PPLs.
Requirements
- One year of prior leadership, supervisory, or retail key-holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Valid PTCB certification or pharmacy license, as required by state.
Responsibilities
- Open and close the store in the absence of store management, completing required system start-ups, cash handling, and preparation of the floor and stockroom.
- Open the store’s back door for deliveries and hold store keys as necessary.
- Complete product returns, order voids, customer refunds, cash drops, and requests for register change.
- Deliver and model a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, and sharing customer-service best practices with team members.
- Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
- Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
- Assist with evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Complete department pricing and daily price changes, maintain accurate signage, and complete applicable pricing tasks related to local regulations or compliance programs.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
- Help maintain clean, neat, and orderly interior and exterior store conditions; request repairs when appropriate.
- Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking out-of-stock items.
- Maintain working knowledge of store systems and equipment.
- Assist at the pharmacy out window when requested.
- Ensure compliance with state and local laws governing regulated products, such as alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is absent, serving as a liaison between management and non-management staff.
- Report disciplinary issues and customer complaints to management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
